Most kids nowadays can be carried away easily enough by online scams but the real problem arises when they are misled by an authentic online presence.
Recently a father has lodged a complaint against Microsoft for misleading his son as to the cost of certain online games he was playing on Xbox live. The child was quite unaware that the playing of those games was being charged on his dad’s credit card which resulted in quite a hefty bill at the end.
Sam Ghera claims that his son somehow managed to spend £1150 in about six months playing Xbox live. Games such as call of duty made the twelve year old youngster continue playing without knowing that he was being charged for downloading new content.
The teenager’s father sticks to the story that his son did not realize what he was doing and Microsoft is to blame for the lack of information that can lead to such mistakes.
Sites like iTunes do cost money but the user is usually aware of when that is happening, Ghera claims that that is not the case with Xbox live.
Sam Ghera has informed Microsoft of this regrettable occurrence and they have not as yet come up with a solution. He is seeking an apology along with some sort of solution that can prevent future problems such as these. He finds that other parents should be informed of how easily their credit cards can be charged on by children, often due to a mistake.
Microsoft claims that enough information is provided on such sites and that that should be paid attention to. They also said that all charges of downloads are laid out in the purchasing procedure.
A spokesperson of theirs confirms that all prices are given clearly and the customers can confirm downloads. They also claimed that Xbox Live has settings that the parents can enable if they should wish to have more information of what games their children are playing and such. Through these settings the parents can give or refuse permission for the children to proceed with their gaming.
Sam Ghera admits to registering his credit card to the site so his son could play games but states that he could not have imagined that such a large amount of money could just disappear without any formal warning.